Refund policy

We hope that you will be dodelighted with your order.

Should you not be happy with your order, for any reason, you have the right to return items within fourteen days from receipt of the goods and receive a full refund for the cost of the goods. Your return should be sent to:

The Dodo Pad Limited, PO Box 220, Tewkesbury, GL20 9FE

The product should be in its original inner packaging (if applicable) and, ideally, wrapped securely in the same outer packaging in which you received it.

Please include both your customer and order numbers and ensure that you retain dated proof of postage. We cannot be held responsible for goods lost or damaged in transit.

We regret that we cannot refund any return postage or handling charges incurred unless the goods were damaged or defective at the time of receipt. If you do receive a damaged item, please contact us immediately by email (info@dodopad.com ) or phone (+44 (0)345 053 1166) and we will make arrangements for a replacement to be delivered to you.

If you wish to exchange goods which are returned to us in their original saleable condition, we will make a nominal charge of £4.99 (for UK delivery; otherwise overseas delivery charges will apply) plus, if required, any balance of costs outstanding on the replacement goods despatched to you.